Return Policy
Return & Refund Policy
We offer a 30-day risk-free guarantee.
Returns
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You have 30 days from delivery to request a return.
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Items must be returned in original condition (normal try-on is OK) and with included accessories/packaging where possible.
Refunds
Once your return is received and inspected, we’ll issue your refund to the original payment method.
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Refund processing time: 1-3 business days after inspection (banks may take additional time).
How to start a return
Email us at support@symbioring.com with:
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Your order number
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The reason for return (optional)
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A quick photo if the item arrived damaged/incorrect
We’ll reply with return instructions.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery and we’ll make it right (replacement or refund).
Exchanges
If you ordered the wrong size/color, contact us and we’ll tell you the fastest option for an exchange.
Return shipping
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Return shipping is on us.
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If return shipping is customer-paid, we recommend using a tracked shipping method.
Contact: support@symbioring.com